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DNA Helpdesk:

Web Based Helpdesk - Available to purchase as either a standalone solution or with NetSupport DNA Asset Management suite.

February 2009: Latest Enhancements in version 2.80

Support For Mobile Devices
NetSupport DNA Helpdesk now provides built-in support for mobile devices ensuring that operators working remotely can still receive and update tickets.

NetSupport DNA Helpdesk will automatically detect when it is accessed from a mobile device and display a set of simplified pages that can be used from most common mobile devices.

Effortlessly track, organise, manage and answer the toughest desktop support challenges with DNA Helpdesk- a powerful and entirely web-based help desk and ticket management solution.

Service management staff know that managing user expectations and keeping a history of all issues and resolutions is the key to providing quality support.

Minimising the amount of system downtime is essential together with ensuring an effective solution is in place to assist and support users of IT assets.

Ideally suited for small and medium sized organisations, yet fully scalable for the larger Enterprise, DNA Helpdesk has been developed to minimise the amount of system downtime whilst providing effective support for all users of IT assets. Helpdesk users can be on Windows 2000 / 2003 / XP / Vista / 2008, Mac or Linux systems using IE 5.5 or later, Firefox 1.1 or later or Netscape 6 or later. For Remote Control integration Windows 2000 or later is required.

  • Flexible and robust Ticket Management.
  • Full User Management capabilities.
  • Customisation to suit your individual needs.
  • Powerful and detailed Reporting.
  • Automated escalations and notifications.

  • Active Directory support.
  • Rapid deployment - works out of the box.
  • Integration with 3rd party solutions.

 

 

   

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